Terms of Service & Conditions

1. Acceptance of Terms

By entering, creating an account, or interacting with the digital storefront layouts on Mustard Buy, you fully consent to abide by these Terms of Service. If any part of these protocols does not align with your preferences, we request that you pause use of our application interfaces.

2. Customer Accounts

When you initiate a profile session using our secure authentication portal, you maintain exclusive responsibility for protecting your login state and tokens.

You agree to supply current, complete, and accurate metadata when constructing your cart profiles. Mustard Buy reserves the complete right to terminate sessions or restrict network access if profile interactions point to malicious client scripts or fraudulent intent.

3. Product Listings & Pricing Accuracy

While we make every effort to display correct product representations, images, stock availability indicators, and currency values, operational anomalies or technical delays can occasionally cause display variances.

We reserve the explicit authority to recalibrate, edit, or adjust pricing frameworks and catalog quantities without giving prior formal notifications. In scenarios where an item is selected at an incorrect listed value, we hold the authority to gracefully cancel or adjust that item array state prior to dispatch agreement validation.

4. The WhatsApp Checkout Model

It is vital to understand that Mustard Buy does not finalize sales contracts or capture financial assets directly on this website platform.

Triggering the checkout process bundles your shopping cart parameters into a structured message payload and routes your terminal path directly into our official WhatsApp communications channel.

The formal sales agreement is exclusively established only after our direct chat agents verify your item selections, confirm inventory status, calculate real-world delivery logistics, and accept your validated transaction invoice manually.

5. Delivery, Logistics & Inspections

All transport timelines, dispatch fees, and shipping handovers are coordinated independently inside our secure chat pipelines based on your physical location details (Lagos metropolitan regions or nationwide zones).

We strongly advise all shoppers to carefully check their physical packages upon delivery from the courier service before concluding the handover interaction. Any distinct discrepancies regarding package quantities, broken contents, or incorrect sizing must be flagged inside the WhatsApp line right away to ensure your return or exchange can be processed smoothly.

6. Limitation of Liability & Governing Law

Mustard Buy operates on an "as-is" and "as-available" software state framework. We do not provide guarantees that server states will be permanently uninterrupted, entirely free of delays, or completely free of system maintenance windows.

These conditions are established under and governed strictly by the regulations and legal frameworks of the Federal Republic of Nigeria. Any disputes arising from platform browsing or order routing will fall under the exclusive jurisdiction of the competent courts handling commercial matters.